Refund Policy

Order Cancel Before Shipping Out

For those customers who use PayPal and finally decide to cancel the order before shipping out , we need to take out the PayPal transaction fee from your order amount when we do refund. It’s because when customer pays with PayPal, PayPal charges transaction fee from us. Although we already launch the refund to customer, but Paypal won’t refund us transaction fee. PayPal Transaction fee is 4.9% of your total order amount.

For Eligible Return

1.Your item must be unused and in the same condition that you received it.

2.It must also be in the original packaging.

3.Our free returns are strictly only applicable for any errors or damages caused by us and approved by our quality control team.

4.For sizing matters or other related issue, any shipping fee back to us will not be covered and will be bared by the customer himself. Customer also needs to take the risk of customs duty when returning the package back.

5.We highly recommend returning all items using a traceable shipping method, as we will not be held liable for lost packages.

6.Any return or exchange item will have to be approved by us and qualify with our 95% RULE first before we are able to further process your request.

IMPORTANT NOTICE 1: All our sneakers and clothing are 95% and above similarity to the retail product, this really depends as each batch is made very limited in order to maintain TOP quality & consistency throughout. We will carefully check the quality of every product we ship out, and send the QC video to customer. If buyer already watches the video and have no doubt, it means buyer confirms the quality. We are soo confident that we are able to guarantee that all our products are 95% and above accuracy or you will be entitled to a new replacement for free. We make products that y’all can wear with confidence.

IMPORTANT NOTICE 2: Do not send your purchase back to our sender’s address, we will be sending you a returning address once you reach out to us. A 20% restocking or exchange fee will apply for cash refunds.

Not Accepted:

1.Items not in its original condition, has damaged or missing parts for reasons which are not due to our error. For example, violent transit or package theft.

2.Items which are returned after 7 days of receiving your order.

3.Orders that has already been processed & shipped right after cancellation is being requested.

4.Customer cannot apply for a refund or exchange for reason that the item fails legit check.

5.We don’t support any refund or exchange for reselling of our items.

Steps to Exchange or Refund:

1.Please contact us when you decide to return or exchange.

2.Please tell us the reason why you want to return or exchange. If it is because of the shoes’ defect, please also send us the pics of defective part.

3.Our quality check team will inspect your case and decide if your order meets our free refund/exchange policy within 24 hours. If disapproved, a 20% restocking fee will be incurred to proceed with your request (Customers can also choose to deduct 20% of the total amount of your order as an restocking or exchange fee when we refund).

4.When Turbosneaker and the customer reach an agreement, the customer can return the package to us.The item must have Turbosneaker Sneaker tag on it ,and must be unworn. After we receive the sneaker, and confirm that it’s unworn, we will refund you.